Ostrich Oil Skin Care Products

Office Hours:
Monday - Friday 9:00 a.m. to 5:00 p.m.

Phone:
1-402-984-8876  We will answer all messages on voice mail 
 as soon as possible.

Send E-Mail

Company Policy

Payment Policies 
Money Orders:  
When paying with a money order or check, the order is packed and held until the personal check or money order arrives.  All checks or money orders must originate in the United States.  Sorry, no foreign checks or money orders.

Credit Card Orders: 
All orders are securely processed after the order is received and will be shipped as soon as possible after the card clears.  If a card does not clear, we will contact you to make sure there wasn't an error or to see if you'd like to put it on a different card.  We do take international orders.   Any credit card or contact info is securely kept and disposed of.  We protect you like we hope other companies are protecting our private information.  Never do we give ANY information to another company, group or organization.

Returns
If your order has been damaged in shipping please notify us as soon as possible and we will gladly replace the damaged item.  Fragrance preference is something that varies widely from person to person.  Where one might like something scented stronger, another might wish it to be lighter.  If the fragrance of what you order is not exactly to your liking, we can not replace it.  We can not replace any skin care product after  it has left our facilities.  From time to time we will make slight changes in our formulas.  These changes do not affect the effectiveness of the productThe effectiveness of our products are based on our and our customer testimonials.  We do not claim that they cure or heal.  We can not guarantee that everyone will have the same results, there are always exceptions.

Shipping Policies
We ship all orders as soon as possible by the fastest and most economical means.  Most orders are shipping via Priority Mail or  Flat Rate Priority Mail.  Any large orders not fitting into the Flat Rate box will be shipped UPS.  If there is any breakage, please contact as soon as your order arrives.  Offers of free shipping apply to U.S. only, sorry.  We will however deduct what would be the cost of shipping it in the U.S. from the total shipping cost.  Otherwise, if the international shipping cost was $20 and normal U.S. shipping cost was $7, the total charged would be $13.

Questions About Our Products
We are more than willing to answer your questions.  If you have allergies, ask us if the items your are allergic to are in our products.  Please do not ask for the ingredient listings on ALL of our products as this would be terribly time consuming.  Please do not ask for the ingredient listing and the quantities!  This is proprietary information and will not be released under any circumstances.  We maintain the right, to refuse to sell, to anyone requesting this information or anyone that we believe might be attempting to duplicate our products. 

Testimonials
If one of our products helps you with any condition, we'd love to be able to post it on our Customer Testimonial page.  A remarkable amount of our sales comes from word of mouth about the excellent results someone received from our products or someone purchasing them as a gift for love one with a problem.    E-mail Us Testimonials or call us at 402-984-8876

Privacy Policy

We can be reached via e-mail at info@ostrich-oil.com
or you can reach us by telephone at 402-984-8876

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect no information on consumers who browse our Web page

The information we collect is:

With respect to cookies: We use cookies to record user-specific information on what pages users access or visit.

We do NOT make e-mail addresses of those who access our site available to any other organizations.  We do NOT make our customer list available to any other organization.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, writing to us at the above address..

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Upon request we provide customers with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them.  Consumers can access this information by e-mail us at the above address or by phone call.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site when orders are placed..

If you feel that this site is not following its stated information policy, you may contact us at the above email addresses or phone number.